BJI App Privacy Policy – How We Protect Your Data

1Overview

This Privacy Policy applies to all users of the BJI App platform, including the website at bjiapp.net and the dedicated mobile application available for Android and iOS. It governs how we collect, store, process and protect your personal information when you register an account, make deposits or withdrawals, place bets, play casino games or interact with any part of the platform.

By registering on BJI App, you confirm that you have read and understood this Privacy Policy and that you agree to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are linked at the bottom of this page.

We review and update this policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. For significant changes, we will notify registered users through an in-platform notice.

2Data We Collect

We collect different categories of personal data depending on how you interact with the platform. The main types of information we collect are outlined below.

Registration & Account Data

When you create an account on BJI App, we collect your full name, date of birth, mobile number, email address (if provided) and any other details you submit during the registration process. This information is required to open and maintain your account.

Identity Verification Data

To verify your identity – particularly when processing withdrawals above certain thresholds – we may request a copy of your CNIC (Computerised National Identity Card) or another valid government-issued identification document. This data is handled with the highest level of care and is used solely for verification purposes.

Transaction Data

Every deposit, withdrawal, bet placement and casino wager generates a transaction record. This includes the amounts involved, the payment method used (such as JazzCash, Easypaisa, Raast or bank transfer), timestamps and the outcome of each transaction. These records are maintained for account integrity, dispute resolution and internal reporting.

Device & Technical Data

When you access BJI App through a browser or the mobile app, we automatically collect technical information including your IP address, device type, operating system, browser version, screen resolution and the pages or sections of the platform you visit. This data helps us optimise the platform and investigate any security issues.

Communication Data

If you contact our support team through live chat or email, we retain a record of that communication. This helps us respond to follow-up queries and maintain a record of any commitments or resolutions reached during that interaction.

3How We Use Your Data

The personal data we collect is used for specific, legitimate purposes directly related to operating the BJI App platform and serving our users. We do not use your data for any purpose that falls outside the scope of what is described in this section.

• Account management: Creating, maintaining and securing your player account, including password resets and account recovery.
• Transaction processing: Verifying and processing deposits and withdrawals in PKR through supported payment channels including JazzCash, Easypaisa, Raast and bank transfer.
• Identity verification: Confirming your identity when required, particularly for high-value withdrawals or when unusual account activity is detected.
• Platform improvement: Analysing usage patterns and technical data to improve the performance, design and functionality of the platform and app.
• Customer support: Responding to queries, resolving disputes and maintaining a record of support interactions.
• Fraud prevention and security: Detecting and investigating suspicious account activity, unauthorised access attempts and potential breaches of our Terms and Conditions.
• Responsible gaming: Monitoring for signs of problem gambling behaviour to proactively offer responsible gaming tools where appropriate.
• Communications: Sending account-related notifications such as withdrawal confirmations, deposit receipts, security alerts and promotional offers where you have opted in.

4Payment Data & PKR Transactions

All financial transactions on BJI App are processed in Pakistani Rupees (PKR). When you initiate a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, the payment data associated with that transaction is handled by the respective payment provider operating their own secure infrastructure.

BJI App does not store full card numbers, CVV codes or mobile wallet PINs. Payment providers transmit only the confirmation and reference data necessary for BJI App to record the transaction in your account. You should review the privacy policies of JazzCash, Easypaisa, Raast and your bank to understand how those providers handle your financial data on their end.

Transaction records stored on the BJI App platform include the payment method type, transaction amount in PKR, the date and time of the transaction and a reference number. This information is used for account statements, dispute resolution and internal audit purposes.

5Data Sharing

BJI App does not sell, rent or trade your personal data to third parties for advertising, marketing or commercial purposes. Your data is only shared in the limited circumstances described below.

Payment Processors

When you make a deposit or request a withdrawal, the minimum necessary data is shared with the relevant payment processor (JazzCash, Easypaisa, Raast or your bank) to complete the transaction. These processors operate under their own data protection frameworks.

Identity Verification Services

If an identity verification check is required, your identification documents may be reviewed by our internal verification team. In some cases, this process may involve a third-party verification service provider bound by a data processing agreement with BJI App.

Technology Service Providers

BJI App uses third-party technology providers for platform hosting, security , analytics and customer support tools. These providers access only the data necessary to perform their specific function and are contractually prohibited from using it for any other purpose.

Legal Requirements

We may disclose personal data where required to do so by applicable law, court order or in response to a lawful request from a competent authority. In such cases, we will disclose only the minimum data necessary to comply with the specific legal obligation.

6Cookies & Tracking Technologies

BJI App uses cookies and similar technologies on its website and app to deliver a functional, personalised and secure experience. Cookies are small text files stored on your device that allow the platform to recognise your session, remember your preferences and analyse how you navigate the site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: Used to understand how users navigate the platform, which pages are visited most and where users encounter difficulties. This data is aggregated and anonymised. It helps us improve the platform experience.
• Preference cookies: Store your settings and preferences such as language selection and notification preferences, so you do not have to re-configure them on each visit.
• Security cookies: Help us detect unusual login patterns, flag suspicious activity and protect your account from unauthorised access attempts.

Most web browsers allow you to manage cookie preferences through the browser settings menu. You can choose to block or delete non-essential cookies at any time. However, blocking essential cookies may prevent certain features of the platform from working correctly.

7Data Security

We take the security of your personal data seriously. BJI App implements a range of technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration or disclosure.

• All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account passwords are stored in hashed form and are never accessible in plain text, even to platform staff.
• Access to personal data within our systems is restricted to staff members who require it to perform their specific job function.
• Our systems are monitored continuously for security anomalies, unusual login attempts and other indicators of potential compromise.
• Payment transaction data is handled by PCI-compliant payment processors. BJI App does not store raw payment credentials on its own servers.

While we apply rigorous security measures, no online platform can guarantee absolute security. We strongly encourage you to use a unique, strong password for your BJI App account and to enable any available account security features such as login notifications. If you suspect unauthorised access to your account, contact our support team immediately.

8Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or to meet our legal and operational obligations.

• Active accounts: Data is retained for the full duration of your account being active on the platform.
• Closed accounts: After an account is closed, we retain transaction records and account data for a minimum period as required by our internal audit and fraud prevention policies. After this period, data is securely deleted or anonymised.
• Identity verification documents: CNIC copies and other verification documents are retained for the period required by our verification process and then securely deleted. You may request confirmation of deletion after your account is closed.
• Support communications: Records of support interactions are retained for a reasonable period to allow for follow-up queries and dispute resolution.

When data is no longer required, it is permanently deleted from our active systems. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and platform improvement purposes.

9Your Rights Over Your Data

As a BJI App user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team through the platform's live chat or the support email displayed in your account dashboard.

Access

You can request a copy of the personal data we hold about you at any time. We will provide this in a commonly used, machine-readable format where technically feasible.

Correction

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For some types of data – such as your registered name – we may require verification before making changes.

Deletion

You may request deletion of your personal data. We will action this request subject to any overriding legal obligations that require us to retain certain records. Where full deletion is not possible due to legal retention requirements, we will inform you of the specific reason.

Objection & Restriction

You have the right to object to certain types of data processing or to request that we temporarily restrict how we process your data while a query or complaint is being investigated.

10Minors & Underage Users

BJI App is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or submitted personal data on our platform without your consent, please contact our support team immediately.

Upon receiving a verified report of an underage account, we will take steps to suspend and close that account, delete any associated personal data to the extent legally permissible and ensure that any funds held in the account are handled appropriately.

We encourage all adults with children or young people in their household to take reasonable precautions to prevent underage access to the BJI App platform, including the use of parental controls and device-level restrictions where available.

11Changes to This Privacy Policy

BJI App may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements or applicable legal standards. When we make material changes – such as changes to the types of data collected or how data is shared – we will notify registered users through an in-platform notice prior to the changes taking effect.

Minor clarifications and formatting updates that do not affect the substance of the policy may be made without individual notification. The "Last updated" date shown at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this page periodically to stay informed about how we are protecting your personal information. Continued use of the BJI App after any policy update constitutes your acknowledgement of the revised Privacy Policy.

12Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way BJI App handles your personal data, please reach out to our support team. We are available through the live chat feature within your account dashboard or via the support email address displayed there.

For data rights requests – such as access, correction or deletion requests – please contact support and state clearly that you are submitting a data rights request. Include your registered account details so we can locate your data and respond accurately.

We take all privacy-related queries seriously and aim to respond promptly. If you are not satisfied with our response, you may escalate the matter through the dispute resolution process outlined in our Terms and Conditions.